Product · Safety & Computer Vision
Arrival Experience — patients recognised at the door, not re-interviewed at the desk.
A calmer hospital front door: pre-registration plus consent-gated entrance recognition that surfaces the arriving patient's details to the front desk — their appointment and history already on screen. Built consent-first, and bridged into the hospital information system you already run.
A complementary front-door layer — it sits in front of your existing HIS, not in place of it. In active deployment at a critical-care hospital.
Consent-first by design
Biometrics only ever with permission — and only for as long as it's given.
Face recognition in a hospital is a serious responsibility. The Arrival Experience is engineered so that identification happens only with a patient's explicit consent, the data footprint stays minimal, and consent is reversible.
- Explicit opt-in — biometric identification requires a consent checkbox at registration; without it, no enrolment happens.
- Withdraw any time — withdrawing consent deletes the face embedding; a retention sweep purges embeddings on a configurable schedule.
- Digital-curtain privacy mode and events-only frame retention — the system keeps recognition events, not a video record of everyone who walked in.
- Unknown and non-consenting faces are never stored; staff are excluded from matching.
- Aadhaar, when used, is optional and consent-gated — full numbers are never stored, only a salted hash for de-duplication.
How it works
From pre-registration to a greeting by name.
Before the visit
Patients pre-register on a mobile web portal — details, a photo, and prior reports — with explicit, required consent for biometric identification. Optional Aadhaar verification runs privacy-preserving (checksum offline; only a salted fingerprint and last four digits are ever kept).
At the door
An entrance camera recognises an enrolled, consenting patient and surfaces their card to the front desk — appointment, visit purpose, and last-visit history — so they don't have to re-explain who they are. Unknown faces are matched against nothing and stored as nothing; staff are skipped.
At the desk
One card per patient with a multi-camera arrival trail (parking lot 10:40 → main entrance 10:43). The desk greets the patient by name with their scheduled visit already in front of them.
Sits in front of your HIS
A bridge, not a replacement.
The Arrival Experience integrates with your existing hospital information system over HL7 v2 — registering pre-registered patients and announcing their arrival, and ingesting the HIS's own admissions and scheduling feed so the front-desk card shows the visit purpose and history the HIS already holds.
Integration is best-effort by contract: a HIS outage never blocks patient onboarding or disturbs the live arrivals board.
Where it fits
Our lead practice, in a real hospital.
The Arrival Experience is built by our Safety & Computer Vision practice — the same edge-inference, audit-logging, and DPDP-aligned engineering that runs our multi-site safety-vision platform, applied to the hospital front door.
See how we deploy in healthcare.
Rethinking your hospital's front door?
Tell us about your entrance, your HIS, and your consent and privacy requirements. We'll show you the Arrival Experience and how it fits alongside what you already run.